Volva İnşaat Gıda Turizm Ltd. Şti ("we", "us", "our") values your privacy. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit our website viptoursistanbul.com or use our services.

1. Information We Collect

• Reservation Information: When you make a reservation through our website, by phone, or by email, we collect information such as your name, surname, contact details (email address, phone number), travel dates, pick-up and drop-off locations.
• Payment Information: For payments made by credit card or other payment methods, payment processing is carried out through a secure payment provider, and your credit card information is NOT STORED by us. We only record the information necessary to complete the payment transaction (e.g., payment date, payment amount).
• Website Usage Information: When you visit our website, we automatically collect anonymous information such as your IP address, browser type, pages you visit, and the time you spend on our website. This information is used to analyze the performance of our website and improve the user experience.
• Cookies: We may use cookies on our website to personalize your experience and ensure the functionality of our website. You can manage cookies through your browser settings.

2. Use of Information

We use the information we collect for the following purposes:

• Service Provision: To manage your reservations, provide our transportation services, and offer you support services.
• Communication: To send you notifications related to your reservations, respond to your inquiries, and provide customer service.
• Marketing: To send you special offers, campaigns, and marketing materials related to our services. If you do not wish to receive these marketing materials, you can unsubscribe at any time.
• Website Improvement: To analyze the performance of our website, improve the user experience, and optimize our website.

3. Sharing of Information

We do not share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with reliable third-party service providers to provide services such as payment processing, email sending, or website hosting. These service providers are obligated to use your information only on our behalf and in accordance with this Privacy Policy.
• Legal Obligations: We may share your information upon a legal obligation or request from a competent authority.

4. Security of Information

We take various security measures to protect the security of your personal information. Sensitive information such as your credit card information is encrypted using secure connections (SSL).

5. Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations.

6. Your Rights

You have the following rights regarding your personal information:

• The right to access your information.
• The right to correct your information.
• The right to delete your information (the "right to be forgotten").
• The right to object to the use of data for marketing purposes.

You can contact us to exercise these rights.

7. Contact

If you have any questions or concerns about our Privacy Policy, please contact us at:

• Email: info@viptoursistanbul.com
• Address: Ergenekon, Halaskargazi Cd. No:8/8 Şişli/İstanbul
• Phone: +90 531 301 80 65